As time passes, many information technology (IT) services have become both commoditized and critical to the operation of an organization. One might say, IT is more of a utility than ever before.
HEA’s Entry Level Managed Services combine utility services such as network monitoring, helpdesk, back-up, and e-mail with proactive management to reduce client costs, risk, and increase reliability.
Our Second Level Managed Services combines the First and adds vendor management and advisory services to help organizations make the most of their IT investment. We help manage the some or all of the IT relationships with firms other than HEA, participate in organizational planning, and work with clients to use data as part of their strategic growth.
Your business success depends on your IT infrastructure.
You need Hensley, Elam and Associates to deliver
proactive services that not only keep your network up and running, but running
effectively and efficiently.
Hensley, Elam and Associates complete "managed services" package means that you will see increased performance, security, and reliability - immediately, and at an affordable price.
1. Quick Response
• Hensley, Elam and Associates can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
• Automatic alert dispatch to your IT service provider guarantees a quick
response to problems at your site
2. Security Monitoring
• Alerts your IT service provider on attempted network access by unauthorized users
• Software content control allows you to ban high-bandwidth interactive games or
illegal peer-to-peer file sharing which monopolize business resources and
promote viruses and Spyware
• Extensive security reporting gives you a bird’s-eye view
of your entire network’s security
• Patch inventory ensures your operating systems are up to
date and not exposed to vulnerabilities
3. Graphical Performance Reporting
• Scheduled executive reporting, automatically generated and sent directly to your e-mail address
• Easy-to-understand graphical reports with "un/acceptable threshold" lines
• Makes capacity management and upgrade planning simple
4. Remote Management and Communication
• Hensley, Elam and Associates minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
• Network services monitoring and alerting (POP3, HTTP, FTP and others)
• Very low bandwidth requirements– does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
5. Detailed Site Level Inventory
• Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft